Friday, July 10, 2015

Observing Communication

I watched an episode of Modern Family without and then with the sound. I see many relationships in the episode based on what I see without hearing the words. The show opens up and there are two people sitting on a sofa. They are talking into the camera but I do not know who they are talking to. They appear to be a married couple as I see they are in a home. They look at each other occasionally and smile. Based on their behavior they look like a loving, married couple.

The next scene I see the same couple with three teenagers. They are in the kitchen. I assume that these are their children. They are all engaged in conversation. There is eye contact and very quick conversations between all of the characters. Based on what I see, they look like a typical family in heated conversations. I see a very familiar place for a family to gather. They are in the kitchen. Based on what I see, the nonverbal communication is that of a family going about their normal morning routines.

The next scene, I see two men. They are in a kitchen. One man is wearing a bathrobe and the other man is in a suit. The man in the suit is pouring coffee. They are in conversation. The man in the suit appeared to be going to work while the other man appeared to be staying at home. I assumed this because he was not dressed. There is eye contact. In walks a small child, a little girl from another room. This is probably a family. As the child is not Caucasian child, I assume she is their adopted daughter. They appear to be partners in a same sex couple. In the next scene, I see the same camera shoot as the last couple. They are sitting next to each other and looking into the camera. I do not know who they are talking to at this moment. They occasionally look at each other and smile. At one point, the man on the left touches the arm of the man on the right. There appears to be a strong connection between the two men.

The next scene shows the same man from the kitchen walking with one of the teenagers onto a school campus. They are having a conversation. The man tries to hug the boy and the boy pulls away. The man looks very sad and confused by the action of the son. Based on what I see, the father is having a hard time separating from his son.
A woman and teenage boy walk onto the same school campus. They are walking close together and having a conversation. The woman tries to hug the teenager and he pulls away. I assume that this is mother and son. Based on what I see, the mom is having a hard time separating from her son.
After the children leave, the mom and dad come together, say hello and leave the campus together. From their nonverbal communication, I can tell that they already know each other. This was not a first time meeting.
The next scene is the same woman from the kitchen scene. She walks into an office. There is an older gentleman behind the desk. She walks in and is wearing a suit and carrying a brief case. She puts down a plate of cookies and sits down on the opposite side of the desk. My assumption is that he is the boss and she is his employee. Based on what I see, this is a boss and employee and she is trying to win him over with cookies. He is clearly the one with the control in this scene.

The next scene is the same lady from the previous scene. She walks into what looks like a break room. I see many employees. Some are standing by a water cooler. Some are sitting at a table. All people are in conversation. They appear to be speaking pleasantly with each other. The conversations appear relaxed. When the lady walks in, she begins to talk. It appears that she is trying to become friendly. The expressions on the faces of the employees begin to change. I see crossed arms, I see scowls and I see eyes rolling. There is clearly a shift in the mood of the room. I do not know why this has happened. I do not know the nature of the employee’s relationship with this woman. Based on the non-verbal communication in this scene, the employee’s are clearly not happen with this employee. She may be a new boss. They may have had previous experience with her. It really appears as if they do not like her. She is not fitting into this group. She is smiling and doing most of the talking but the actions of the other employees says a lot.

When I watched the episode with sound, I realized that some of the assumptions that I made about the characters and the plot based on the ways in which I interpreted the communication were correct. The first two characters were husband and wife. The next scene introduced the family in their kitchen as they were communicating and listening to each other. Based on what I saw and heard they were a family that was open with each other and had lively conversation. From these initial conversations, I was able to learn the attributes and about the current lives of each of these characters.

The next family that I observed was the two men and little girl in their kitchen. Once again my assumption about this group was correct. They were a same sex couple with an adopted daughter. The one man that was not dressed was going to work as a substitute teacher. Their conversation was about who was going to take the girl to her first day of school. I could not tell any of that from the nonverbal communication.

The scene with the man and his son and the mom and her son where right on track. Each child was starting their first day of high school. Each boy feeling embarrassed to have their parents hold them and give them each hugs.

The man and woman leaving school together went for coffee to commiserate with each other about their sadness because their children are growing up. I assumed that these two people knew each other before this meeting at the school and they have some sort of relationship. I still do not know what their relationship is at this point. Are they just friends or are they a couple? I already know that this man is married to someone else. Their body language in the restaurant shows comfort and familiarity with each other.
I now know that the boss and employee are father and daughter. This was her first day at his closet company. She was to be the new manager. The scene in the break room now makes sense as these employees see the boss’s daughter coming in to manage them and they are most definitely not happy about it. I could tell that the employee’s were upset but I did not know why.

If I knew the show well, I would know that the two people in the coffee shop are actually related by marriage. The woman is married to the boss in the closet company. The man is married to the daughter. That makes them mother and son-in-law. She is young and beautiful. She is much younger than her husband.

I could see that there is a lot to communication. Both verbal and nonverbal communication is important. Watching a television show with the sound off was an enlightening experience. I was only able to make assumptions based on what I saw. I was only privy to nonverbal communication and appearances. I had many new insights when I was able to listen to the conversations to learn about characters and plot. I also learned that having prior knowledge of a situation allows for greater understanding. With prior knowledge, attention to nonverbal clues and attention to verbal clues you will better be able to understand any situation. An “aha” moment for me was to realize that I may not have any prior information about a situation that I am in and I need to pay close attention to my nonverbal behavior and communication and the nonverbal and verbal communication of those I am in communication with at any moment. 

2 comments:

  1. Lisa,
    I agree that it is so important that we must not make assumptions about what we see. We need to be able to hear the words to understand the reasons behind certain behaviors. For example, when we see two people of the same sex sitting together, we may automatically assume that they are a gay/lesbian couple, when in fact they may be two friends or siblings enjoying a coffee or lunch together, or perhaps two co-workers discussing work-related issues. Thus, when we do not know the relationships that exist between two people, we often make inaccurate assumptions about them.

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  2. Lisa
    I realized the same thing about having prior knowledge being helpful to have that deeper understanding of the conversations. I feel that this is true for the families that we work with too. I think this is why the home visits I do at the beginning of the year are so important. It gives me the background knowledge of families and how they work before I start working with their child and giving them information about what they are learning or not learning in the classroom.

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